Dear Forest Hill Orthodontics Family,
The Forest Hill Orthodontics team will continue to keep you updated during this very
The health and safety of our patients, team members, and greater community remains our top priority. We are committed to providing the best possible care to our patients and doing whatever we can to keep you on track with your treatment. Due to the rapidly changing situation, there is currently no set guideline as to when our office and all orthodontic offices will confidently be allowed to re-open for routine, in-person orthodontic care visits. We are vigilantly monitoring and adhering to the recommendations of all governing authorities and will re-open for treatment at our soonest available opportunity.
At Forest Hill Orthodontics, we will always be about people first and we thank you for your continuing trust in us. We sincerely hope that we can see all of your smiling faces back in the office very soon! Please don’t hesitate to reach out: our FHO team is here for you!
What if I have an upcoming appointment?
If you have an upcoming appointment, please do not come to the office. We will contact each of our patients individually to organize the next steps and check-in on their treatment. We are also arranging virtual appointments for some of our patients, where appropriate. To avoid rescheduling your appointment multiple times, we will not be rescheduling future appointments until we have a set re-opening date. We are reviewing all patient treatment to ensure seamless continued treatment.
I have an appointment coming up and I am in braces, how should I proceed with my treatment?
The good news about orthodontics is that your treatment is likely progressing even if we are not seeing you. If you are in braces, continue to wear your elastics as indicated unless we have contacted you to give you alternate instructions. Please remember to avoid any hard or sticky foods that may cause breakages and to keep your teeth clean during this time.
I have an appointment coming up and I am in Invisalign, how should I proceed with my treatment?
If you are in Invisalign, continue to progress through your aligners, wearing elastics where requested. If you have an upcoming appointment to receive aligners and have a bite check, we will be in touch with you. If you are on your last aligner, after two weeks of full-time wear, continue to wear them 12 hours a day until we are able to see you in person.
Should I keep turning my child’s expander?
Please only complete the number of turns that were requested then STOP. If you have any concerns or questions we encourage you to schedule a virtual appointment
What if I have a broken bracket, a pokey wire, or am in discomfort?
Due to the strict guidelines from the Royal College of Dentists of Ontario on emergency management during Covid-19, we will do our best to guide you through the discomfort from home. Please email us at firstname.lastname@example.org or call us (phone: 416-921-6772), and we will put you in touch with one of our team members to schedule a virtual appointment where can guide you through the next steps. You can also check the “Comfort Care” highlight on Instagram @foresthillortho.
What if I run out of elastics or need wax?
Please email us, email@example.com and we will help arrange to get some to you.
What should I do if I am scheduled for a consultation or to start treatment soon?
During our COVID-19 closure, we want to ensure that you will still start your treatment on time. We will be doing a virtual appointment where we will be able to introduce ourselves, discuss your wants and goals of treatment and determine next steps. Our HIPAA compliant virtual platform has many benefits and while we are not able to see you in the traditional setting, we are confident that you will find a virtual appointment beneficial. We have a dedication to all of our patients, and you are no different. Welcome to the Forest Hill Orthodontics family!
If I am not a patient yet, how do I schedule an appointment?
IIf you would like to book a virtual consultation with one of our orthodontists please click here https://www.foresthillortho.com/virtual-consultation/ or email firstname.lastname@example.org
What should I do if I have a follow-up appointment to check up on my child’s growth and development?
We will be calling you in the near future to schedule a virtual appointment to monitor your child’s dental development. If you prefer to be seen in person, we will reschedule your appointment at a later date. If you have any urgent questions regarding your child’s orthodontic progress, please don’t hesitate to reach out to email@example.com.
What should I do if I have lost or broken my retainer?
We are so sorry to hear that your retainer is lost or broken. Due to the strict guidelines of what constitutes an emergency during Covid-19, we are unable to see patients to replace retainers at this time. Please email us at firstname.lastname@example.org and we will schedule a virtual appointment for you to see what happened and plan for the next steps.
How can I get in touch with you?
Although our team is working remotely to best protect their safety, they are still there to help you Monday through Friday between 8:30am to 4:30pm. The best means of communication continues to be through our email, email@example.com. We are also consistently monitoring and responding to all voicemail messages (phone: 416-921-6772), though email remains the fastest way of reaching us. We also encourage you to follow us for the latest updates on either:
Facebook (Forest Hill Orthodontics)
Thank you for continuing to trust us with your treatment and smile.
Let’s use this time to bring some smiles and positivity to the world!
Dr. Bruno Vendittelli, Dr. Tracey Hendler and the team at Forest Hill Orthodontics